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Lipsky, Michael. "Street Level Bureaucrats as Policy Makers . " Chap. 2 in Street Level Bureaucracy . New York : Russel Sage , 1980, 13-25.

Lipsky, Michael. "The Critical Role of Street Level Bureaucrats. " Chap. 1 in Street Level Bureaucracy . New York : Russel Sage, 1980, 3-12.

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